Orders are processed and delivered on business days only (Monday through Friday, excluding public holidays).

All orders will be shipped by Australia Post, Standard Service only. Delivery times vary depending on your area. You may check estimates here.

Not at the moment.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $15 postage fee.

We want to make sure that your experience with Holistic Sorores Personal Dispensary is as easy as possible.

We proudly stand by our 100% Satisfaction Guarantee Policy, offering a full refund on unopened naturopathic teas, medicinal mushrooms, salves and functional superfoods.

For our Artisanal Herbal Liquids, we do not accept returns as each custom blend is hand-prepared to order, complete with personalised labels.

Shipping charges will apply.

In cases of emergency, please call 000 immediately.

You will be refunded back to the original method of payment that you made with your order.

All Holistic Sorores botanical blends adhere to standards of the highest quality. 

We have a detailed quality assurance system which guarantees high-quality products. All quality control is meticulously performed in-house; as we believe in keeping a close eye on our production and quality control standards, right from the initial stage of sourcing to the finished formulations. It is our constant endeavour to deliver work of good quality.

No, we conduct sessions solely online. We’re passionate about making naturopathic care as accessible as possible to as many families as we can—servicing patients via TeleHealth allows us to do this.

For maximum results, it is recommended that you initially book an intensive 45-minute Initial Breakthrough Consultation. This allows for a deep analysis of your health history. This session includes establishing a personalised treatment protocol targeting your specific set of symptoms and health concerns.

Post your initial session, depending on case complexity, you will have the freedom and flexibility to book a 5-minute Complimentary Consultation follow-up call OR a 30-minute Follow-Up Consultation for an in-depth review of pathology results and/or adjustment to your health care program.

We aim to make sessions as time-efficient as possible, but we also want to ensure we give you thorough, comprehensive care—for complex case management, this sometimes means needing longer sessions.

Each 15-minute increment beyond the scheduled consultation costs $59. You will be notified in session if we are about to go over time. If you choose to proceed, you will receive an invoice that is to be paid within 24 hours of your consultation.

On average, it takes around 6-8 sessions for our clients to reach their optimal health goals. Scheduling consultations every fortnight (or at least once a month) is ideal for maintaining momentum and ensuring steady progress. This means a total of roughly 12-18 weeks of naturopathic treatment to get on top of most chronic concerns.

However, it’s important to bear in mind that no two individuals are exactly alike. Bio-individuality is key—factors such as your medical history, lifestyle, and the severity of any imbalance in your body all have a role in determining how long it will take for you to experience a significant shift.

A patient-centred approach is at the heart of what we do. If we are unable to provide the care that you or your family needs, we will connect you with a local practitioner and may refund your consultation fees in full, on a case-by-case basis.

Missed appointments and late cancellations prevent our qualified Naturopaths from helping someone else in need.

Please provide 48 hours notice (during business hours). i.e. an appointment scheduled for 9 am Monday will need to be cancelled no later than 9 am Thursday morning.

Missed consultations or late cancellations without 48 hours' notice will incur the full consultation fee.

With recent changes in government policies and health budgets, naturopathic consultations are no longer covered by private health funds. 
Unfortunately, naturopathy and some functional pathology testing (even if prescribed by your GP) are not currently covered by Medicare.

Yes! Even if you aren’t experiencing any significant health issues, checking in with your naturopath once or twice a year is highly recommended. This helps mitigate the risk of any future health issues.

If you’re looking for targeted preventive measures, we also offer genetic testing. This helps highlight any medical vulnerabilities and allows us to develop a comprehensive preventative action plan based on the findings.

If you do not require interpretation of results, you are able to purchase functional testing through us is always accompanied by a required discovery call, absolutely FREE of charge.

We want to ensure that you maximize your outcomes, and this requires the proper understanding of your "health iceberg". As such, a full interpretation of the report will be covered in 45-minute Initial Breakthrough Consultation.

Elina Ramsey, Principal Naturopath,  holds a Bachelor of Applied Science (Naturopathic Studies) and is an accredited member of the Australian Traditional-Medicine Society holding appropriate practising licenses and insurance.

However, if it has been more than one month since your most recent consultation, please book a FREE 5-minute Script Refill consultation.

Our Corporate Wellness Programs are delivered in partnership with companies, through sessions that are free to the individual.

Should employees wish to continue their journey and book additional consultations outside their company initiatives, they also have the option to do that independently.